Beyond Assumptions: Fostering Healthy Communication to Reduce Conflict

Beyond Assumptions: Fostering Healthy Communication to Reduce Conflict

Module 5 of the Emotional Intelligence for Leaders and Professionals Series

🏅 This program has been approved by the National Commission for Health Education Credentialing (NCHEC) for a total of 5 Continuing Education Contact Hours (CECH):⭐ Advanced-Level CECH — 2 hours
🔄 Continuing Competency CECH — 1 hour
📘 Entry-Level CECH — 2 hours
 📢 One unchecked assumptions can turn a simple misunderstanding into workplace conflict.
🎯 One module | 5 hours | Read or listen anytime
💼 Increase awareness. Check first. Reduce Conflict.

Fee: $299 Standard | $349 with NCHEC CECH


Important enrollment note: This course is one of seven standalone modules offered individually from the full Emotional Intelligence for Professionals: Navigate Conflict, Earn Respect, and Communicate with Authority and Ease course. If you enroll in this course — or any other individual module in this series — you cannot also enroll in the full 7-module course, since CECH cannot be earned twice for overlapping content. If you plan to complete more than two or three modules, the full course (all 7 modules, $699 Standard / $749 with NCHEC CECH) offers greater savings than purchasing modules individually ($299 Standard / $349 with NCHEC CECH each). Choose the path that fits your learning goals and budget before enrolling.

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Course Description

Learning to pause, identify assumptions, and clarify instead of assuming, is one of the most effective ways to reduce conflict before it develops. A 2024 survey of nearly 1,000 U.S. business leaders found 53% say recent hires struggle with communication (Intelligent.com, 2024). Reducing unchecked assumptions may eliminate a root cause.

Discover how to replace assumptions with curiosity to prevent conflict before it begins by enrolling in this module.

What This Module Delivers

This fully online, self-paced module equips you with practical, research-backed emotional intelligence skills to:

✅ Identify the assumptions driving your reactions before you act on them

✅ Replace assumptions with clarifying questions that de-escalate tension

✅ Build communication habits that prevent conflict

✅ Foster healthier, more direct dialogue with colleagues, supervisors, and teams

This module can be completed in approximately 5 hours, with flexible lessons you can read or listen to on your own schedule. It also includes practical application activities to help you not just understand the skill, but start mastering it in real-world professional settings.

Why It Works: Backed by Research & Career Readiness Standards

This module is drawn from a 7-module course developed as part of a 7.5-week IRB-approved study on social-emotional skill development conducted by Dr. Shawn Hrncir, Teaching Professor in the College of Health Solutions at Arizona State University. Learners who completed the full 7-module version of this course showed statistically significant gains in career readiness — including making inclusive, well-reasoned decisions (NACE, 2024).

Study Results

Among learners who completed the full course this module is drawn from:

  • 89% rated the lessons as effective (42% very, 27% extremely)
  • 91% reported stronger emotional skills
  • 90% said they are likely to apply what they learned
  • 74% expressed strong interest in continued emotional development

Also Part of the Full Series

Enroll now:

$299 Standard / $349 with NCHEC CECH for this module or save by enrolling in the full 7-module course, $699 Standard / $749 with NCHEC CECH.

🧭 From Ego to Insight: True North Communication Strategies

🪞 Accountability Matters: Taking Charge of Your Role in Challenges

👂 From Discord to Harmony: Harnessing the Power of Active Listening

🤝 Building Resilience: How to Embrace and Use Criticism

↔️ Beyond Assumptions: Fostering Healthy Communication to Reduce Conflict  ← This Module

⚖️ The Right Call: Essential Strategies for Ethical Decision-Making and Effective Problem Solving

🏆 Conflict Resolution: The Win/Win Strategy

If you’re ready to stop assumptions from damaging your relationships, this module will give you practical tools to communicate with greater clarity and prevent unnecessary conflict.

↔️ Beyond Assumptions: Fostering Healthy Communication to Reduce Conflict

Module 5 of the Emotional Intelligence for Leaders and Professionals Series

Course Details
NCHEC Provider Number: 1165290
NCHEC Program Approved

Type

Standard Enrollment – Enrolling for CECHs, NCHEC CECHs Enrollment – Additional $50 processing fee

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